Support & Maintenance

Helpdesk for Live Websites

After building a website or application, Web Essentials is there to provide on-going support and maintenance with committed service levels. Our support services provide peace of mind for dealing with security issues, configuration changes, upgrades, and more.

We use JIRA Service Desk to keep you up-to-date about the status of your service request.

A support desk operator with headset is providing support to a customer.

Guaranteed Response Timesand Quick Intervention

The Web Essentials support team specializes in enterprise projects but is also flexible enough to support small projects on a remote server. Completing more than 50 TYPO3 upgrades, we have a wealth of experience in setting up automated testing, debugging and improving TYPO3 installations.

Our Continuous Delivery Pipeline and Zero Downtime Deployments guarantee fast and robust releases. With our automated upgrades, you will never again have to worry about your server, operating system or application being out-of-date.

With our service level agreements, you have a guaranteed response time for your requests, as well as an understanding of what kind of reporting and monitoring we will do for you on an ongoing basis.