Swisscom Mailer

swisscom mailer interface


Custom Mailing Solution Speeds up Bulk Email Management

Swisscom needed a web-based email management system that was easy to use and would integrate with their existing user database and Event Management Web App (KIME). Together with Sandstorm Media, Web Essentials delivered a self-hosted multilingual mailing solution using Neos CMS, Flow Framework and a custom-built Sending Daemon tool to enable multiple teams within Swisscom to quickly create, launch and monitor unique email campaigns.


Business Benefit

A prototype intended for 1 department now manages the communications of 16+ teams

User Benefit

Editors have said how much they value the Neos' easy to use interface which reduces time spent on campaign creation

Business Benefit

All in one solution for creating, sending and analyzing newsletter campaigns

Challenge
    • Allow the team to send out email campaigns to specific user groups
    • Connect with Swisscom's event management web application, KIME, the Swisscom user database and external CRMs
    • Offer highly flexible data handling and receipient import from multiple sources
    • Create new inhouse system independent of existing US based hosted newsletter distribution services
    • Contribute an innovative project back to Neos community
    • Must be easy to use for Swisscom staff
    Solution

      Easy Recipient Targeting

      • Recipients and news can be easily imported into the mailer via an API to KIME or a fully flexible Excel file
      • Smart filters allow fast creation of specific internal or external recipient groups e.g. by event, Swisscom department, gender, language, waiting list status and more
      • A Neos module manages synchronization parameters and filtering of recipient data
      • There is simple but effective unsubscription handling

      Smooth Integration

      • The mailing backend tool which works together with Neos to send out the newsletters was written in Go and integrates with Swisscom's sendmail service
      • Swisscom Mailer connects via KIME API to the Swisscom Active Directory service
      • Newsletters are created using responsive templates that are optimized for Swisscom's branding and recipients' email clients
      • Through placeholders, newsletter content can be imported using any column from the recipient list record
      • Intuitive Neos inline editing allows editors to easily conceptualize and finalize each newsletter campaign

      All-in-one Communication Management & Analysis

      • Newsletters can be released in multiple languages to cover the regional language variations within Switzerland and Swisscom's international subsidiaries
      • For quality assurance newsletters can be previewed in desktop, tablet and app mode and reviewed using a test email function
      • The system uses Redis to store and communicate user information and send it to Neos so editors can check the status of their campaigns
      • A failover function built with Redis means sending activity can be restarted in case of an unexpected server failure, assuring newsletters are only delivered once to each recipient

      User Friendly Interface

      • The straightforward Neos interface makes it fast for Swisscom editors to create and send newsletters

      Contribution to the Neos Community

      • The generic code has been published as Open Source: https://github.com/sandstorm/mailer-daemon

      « I have trained 8+ editors at Swisscom in how to use our new newsletter tool. One of the biggest assets is the good usability of Neos. Editors can build their own newsletters after a short training session and they are able to repeat it even if they have not used the tool for a couple of weeks »

      Wolfgang Megert
      Swisscom AG

      Technologies

      Neos CMS, PHP, MySQL, REST, GO Redis

      Team

      1 Project Manager, 1 Technical Lead, 3 Developers, 1 QA

      Time-frame

      The first prototype was built in 2 months, with ongoing improvement sprints as more users use the tool

      Users

      16+ teams

      Email Volume

      2-3 newsletters per week sent to 150- 2000+ recipients

      Tools

      Jenkins, npm, Grunt, Vagrant, GIT

      Project Highlights

        Seamless integration with existing systems

        Mailer is a custom solution that connects with Swisscom's Flow Framework Event Management Web Application, KIME, also built by Web Essentials. A Neos Flow module retrieves recipient data from KIME via a custom built API. For flexibility, our developers also integrated an upload function via Excel. The mailing backend tool connects to Swisscom’s existing sendmail service to send out the newsletters.

        The team of experts

        Partnership was key to Mailer’s success. After Web Essentials initially defined the concept for the project, Neos experts Sebastian and Christoph from Sandstorm Media developed the underlying mailing engine, allowing Neos to be adapted to use variables and send out newsletters. Web Essentials assembled the different pieces into a fully functioning system and continues to maintain and build new features to improve and simplify the editor experience.

        Breaking with tradition

        Swisscom mailer was an exciting project that showed what Neos is capable of beyond building a traditional Neos CMS website project.

        Maintenance

          Although initially built as a single prototype for a single team within Swisscom, rapid interest in the tool from other departments meant the mailer evolved to become a central communication hub for different news sources within the organization.

          Web Essentials continues to build new features to improve and simplify the editor experience and newsletter impact. We also maintain and monitor the application and its servers and provide assistance to newsletter editors through our Support Desk.

          Contact Us

            Christoph Lüthy
            Senior Sales Executive

            +41 (0) 61 515 59 74
            christoph@web-essentials.ch